building business solutions for skype

PrettyMay Agent Assistant for Skype (PMAAS)

- Easy Call Control from your desktop!

The PrettyMay Agent Assistant for Skype (PMAAS) is a compact utility which allows your agents/managers to easily manage your extension with a few mouse clicks, rather than via DTMF tones and limited Skype interface. PMAAS is NOT the software to replace Skype for your agents to make/answer calls, but a small Skype plug in that need to run together with agent's Skype on a Windows PC.

Features

Easy Call Transfer
When on a call, your agents can transfer a call to any other agents with a few mouse clicks, no need to learn the other agent�s extension number.

Agent Status (Presence)
The status of the other agents are shown, allowing you to avoid unnecessary calls or call transfers to colleagues.

Call monitoring
As a manager, you can view all inbound/outbound calls in the system.

Queue monitoring
View the status of queues that you are a member of. You will see callers waiting in the queue and be able to take a call from the queue.

Direct dial out
Easy to make an outbound call, enter a number with your number pad, call will be connected through PrettyMay outbound call center.

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Optionally download the agent assistant utility on your agent's PC.

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